This site collects stories from people with experience of Sony's customer services. It was inspired by the continuing tales in this thread on RLLMUK, from which some stories are taken.

If you have a similar story, please get in touch! We hope that collecting these stories will help Sony to realise that their awful approach to digital accounts, customer service and denial of standard rights is hurting their business. None of the major video games news sites seem to be interested for some reason!

Note that we will not take anonymous submissions, and submitters remain responsible for the factual accuracy of their stories.

Tuesday, 17 March 2015

I accidently bought PS3 DLC instead of PS4 DLC, and Sony won't swap the licences over

More of the stunning customer service we've all come to expect from Sony here.


In a nutshell: bloke's daughter buys DLC, but acidentally buys the PS3 version instead of the PS4 one on Sony's awful web store. Asks Sony if they can swap it the right one - 'Computer says no!'

Now I know that this is customer error, but any right thinking company would just revoke the license to the PS3 DLC and give them the PS4 license instead (given that they're the same price). A tiny gesture of goodwill that would cost them nothing and help prevent driving customers into the hands of competitors. But this is Sony.

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