All my devices have been deactivated

From NeoGAF:

I have 2 Ps4 and 2 Ps3. All listed as my devices. We have 1 ps4 set as primary console, one as guest.

Now, yesterday apparently all my consoles were deactivated. I did not do this. There is a Ps4 now activated as my primary console (but I do not own this console).

I dont know what to do, I have 2 Ps4's in the house and I cannot activate either as a primary.

I cannot deactivate all my consoles as they have already been deactivated on the PSN account page and it no longer gives me the option.

I contacted PSN support twice, and they say I have to wait 6 months, and that they seem to think I have given my PSN details to another PS4. I am claiming this must be account fraud.

However, PSN support say as this mystery Ps4 has made some free purchases (PS+ downloads) on my account then they dont believe me and say it is my doing. I ahve argued with the guy for hours, he will not let me speak to someone else and I cannot deactivate this unknown Ps4.

Help GAF, I am going nuts. PSN service is the rudest and most non-compliant and unhelpful support I have ever seen. I am the account holder and they will not help me and terminated the phone call. Unbelievable.

When I hear the name Sony now I cringe and frown

A long and interesting blog post, which covers one of the stories set out here in more depth with a bit of a kicker (as briefly mentioned here):

However my Son, Ollie who was 9 at the time also has a Sony Account because he is the very proud owner of his own PS Vita, which most of you will know is a handheld portable gaming device and order to manage that and purchase certain games he needed an account. Now because Ollie was 9 he has what is called a Sub-Account, which in simple terms is an account with very restricted access, which sits under my master account, a child account under a parent account. So by me losing my account it meant we had lost full control of his account, although he was not banned himself he still had access to all the games and content he had purchased, we just could not purchase any more because it was funded from my now banned account.

So not the end of the world but as you can imagine I am kind of still upset by this, so I contact SEN Customer Services again hoping to reason with them and appeal to their human nature, I hit a brick wall, I am spoken to like I am a child, seriously, I'm like hello, I'm closer to 50 than I am to 40! I asked to be transferred to someone who can help right this injustice, I am told no, I tell the guy on the end of the phone that I am not hanging up until he at least tries to help me, to which he responds, "in that case I am terminating this call, Goodbye!...." and hangs up.

Watchdog obviously contacted Sony with their long list of viewers who had complained to them and Sony reinstated in full last week the accounts of the 2 guys who had their full stories portrayed on Watchdog, however at the same time, they actually banned my Son's Sub-Account, meaning he has now lost all access to his purchased content, so it seems instead of being helped by Watchdog, we have in fact been punished further.

 More details, including a possible resolution, can be found on the RLLMUK thread.

After complaining about refund issues, Sony blocked my son's account as well

Remember this one: http://talesfromsonycs.blogspot.co.uk/2015/02/someone-else-preordered-game-and-i-cant.html ... there's been a bit of an update!

They've just banned or suspended my Son's Sub Account, the one which was under my suspended account, I wonder if this is because of my Watchdog Complaint, too much of coincidence? Anyway well done Sony, one very sad and upset little boy, who now believes he has lost all his PS Vita games, of course you can't get hold of anyone until Monday!

My account was blocked because I blocked a fraudulent payment

In a rare move, a proper news website has run a piece on Sony's awful customer service: http://www.theregister.co.uk/2015/04/02/sony_holds_gun_to_gamers_heads_over_fraud_charges/

"I was advised on the telephone by Sony support that all use, including fraudulent activities committed by an unknown third party, is my responsibility. He advised me that Sony takes no responsibility for fraudulent use of my credit card details and security rests solely with me."

A couple of points here:

• The third party is not unknown to Sony.  They will have records of the IP address used to make the purchase and the console that the game was downloaded to.
• Security cannot rest solely with the consumer since they need not be involved in any fraud - it could be the (known) third party calling Sony and asking for a password reset, and there's nothing that the consumer can do about that.

 Later in the article Sony respond, showing complete idiocy about how digital marketplaces work and consumer goodwill can be retained.

To do otherwise would create an opportunity for consumers to claim that they were not responsible for a purchase on their account, receive a refund and yet retain the content.

You could just remove the licence for that content from the account, and ban the console that was used to buy it. Then the content would not be retained, unless the fraudster wanted to only play offline for ever more.

If the reported unauthorised transactions were made on a console other than the one owned by the account holder, the person responsible must have had details of the account sign-in ID and password.

 Again, wrong.  There have been stories of people regaining access to their account by just calling Sony customer services and asking for their passwords to be reset, to a different email address.  The security breach could be entirely on Sony's side.

the nature of digital content, in that it is made available immediately and cannot be returned

It can be returned.

whether the account holder willingly gave their details to a friend/acquaintance or were tricked into providing them via phishing sites or similar, the responsibility for keeping this information secure does lie with the account holder

If Sony offered two-factor authentication on their accounts, they may be right to insist on this.  But they don't, and they have suffered multiple security breaches themselves.  Do they really need the odd £50 that is reclaimed from fraudsters instead of having a happy customer base?

A hacker stole $600 from my credit card, and Sony told me they will refund $150 at most

From Reddit:

On the morning of the 26th of February, I received an e-mail saying that the e-mail address associated with my PSN account has been changed. Having requested no such change, I began to panic and checked to see what was up. Sure enough, I could not log in to my account. It seems that someone else had managed to get in and lock the door behind them. I immediately hopped over to my bank account website and found that a total of $570 had been spent on FIFA points in FIFA '15.

I called up Sony customer support and requested that control of my account be returned to me, which they did. Sony was quite helpful, and the process was painless. I asked about having the fraudulent purchases revoked, and the Sony representative said that the charges could not be cancelled on his end, but I could cancel the charges at my bank by filing a fraudulent purchase claim and I should not be charged for those purchases.

Fair enough. I did as I was instructed and the total amount was returned to my bank account. I was hoping that would be the end of the story.

Today I found that my PSN account had been blocked or temporarily suspended. Upon calling customer support and speaking with two different people, I found that Sony is locking me out of my account until the full amount, $570, has been paid.

I explained that this was a fraudulent purchase made by someone who had hacked into my account. I had never given my username or password to anyone. They did not budge on their position, though. Sony is holding my account hostage until I pay their ransom.

I have been a member of PlayStation Network for years, and I have made hundreds of dollars of purchases over the PlayStation Network, and Sony is locking me out of all of the digital content that I have earned. The only other option I have is to start a new account, which essentially mean surrendering all of the digital content (including 300+ full games) that I have paid for over the years, not to mention my still-active PS+ membership. On top of that, opening a new account means resetting all of my save games, trophies, DLC.

I don't know what to do anymore. I have tried elevating this issue as high as I can, but Sony is still denying me access to the content that I have purchased from them. I just wanted to share my experience in case anyone else has been similarly extorted by one of the major corporations.
I am a graduate student who doesn't have an extra $600 to throw at this problem to make it go away. My PlayStation systems have been great comforts during my times of stress. I am devastated that these have been taken away from me by a company that I have supported for years.

[Note: being Reddit, this has been picked up by a couple of other website - see http://consumerist.com/2015/03/12/playstation-network-users-report-hacked-accounts-terrible-options-from-sony/ and http://www.bitterwallet.com/playstation-doesnt-do-much-for-you-if-youve-been-hacked/84008. The user got it resolved in the end, after weeks of complaining and discussions with the legal teams.  This is not something paying customers should have to go through!]

Someone else preordered a game and I can't cancel it

I don't even own a Playstation, I have a Sony TV and my 9 year old son has a PSVita on child account under my parent account.

In October last, I receive an email thanking me for my Purchase of Middle-Earth™: Shadow of Mordor™ Legion Edition (Full Game) £54.99 for the PlayStation, a game that is not even out, it's was not released for another 6 weeks, so a pre-order, I obviously did not make this purchase, so I logged straight into SEN, removed my payment details and update my password, then I immediately contacted SEN, by both email and telephone, I was told it would be sorted within 5 days, it took them almost 6 weeks to come back to tell me to go take a jump as they don't do refunds, case closed.

I then spent days and days trying to speak to someone who was able to communicate without the assistance of scripts, I tried social media, I even tried Sony UK but they completely disown SEN, not wanting to know. Eventually I was left with no choice but to contact my Bank and the upshot was that after investigating Visa confirmed I was protected as UK Consumer and they refunded me.

Fast forward to last week, account banned! At first I was not bothered as I only have the TV and I am content that after being treated like this I will never buy another Sony Product again, however I have now discovered that my Son has no access to the games he had downloaded via (Codes from Amazon) etc. So I telephone them (yet again) to basically be told Pay Up the £54.99 or lose the lot, talk about Blackmail and Bullying, I was calm and polite and asked the guy to transfer me to a someone who could hopefully help me, he refused and simply read from his script. I then said I was not satisfied and I wanted assistance to which he said he was then terminating the call, which he did.

I just can't fathom Sony's Business Plan, we are middle earning household, we've bought a number of Sony Products over the years, one being a new TV just a few months ago, I was genuinely going to buy another, I know it's easy to say that to add gravity to it but we were actually in Curry's last November looking at replacing our Main TV with a Sony and my wife said lets wait until this current issue with SEN is resolved at the time I was disappointed but now obviously not, what kind of business has a plan that alienates customers like this, with Bully Boy Tactics! No one wins!