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This site collects stories from people with experience of Sony's customer services. It was inspired by the continuing tales in this thread on RLLMUK, from which some stories are taken.

If you have a similar story, please get in touch! We hope that collecting these stories will help Sony to realise that their awful approach to digital accounts, customer service and denial of standard rights is hurting their business. None of the major video games news sites seem to be interested for some reason!

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Sunday 5 April 2015

I can't remove my credit cards because the website doesn't work

I'm trying to sort out these toggles [to turn off auto-renew, remove my credit card] on the website - I got as far as it taking me here :

http://en.support.sonyentertainmentnetwork.com/app/answers/detail/a_id/272/unknown-answer

With this message:
This web page has a redirect loop 
Well played Sony!
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