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This site collects stories from people with experience of Sony's customer services. It was inspired by the continuing tales in this thread on RLLMUK, from which some stories are taken.

If you have a similar story, please get in touch! We hope that collecting these stories will help Sony to realise that their awful approach to digital accounts, customer service and denial of standard rights is hurting their business. None of the major video games news sites seem to be interested for some reason!

Note that we will not take anonymous submissions, and submitters remain responsible for the factual accuracy of their stories.

Wednesday 29 April 2015

Sony will take your money if you don't spend it quickly enough

If you leave money in your wallet for too long (we think it's two years - used to be one) with your account unused, Sony help themselves to it anyway.

From their (old, may now be changed) T&Cs:

Please understand that the Sony Online Network wallet is not a bank account and we are not operating as a bank. You will not be entitled to a refund for any unused funds, except where expressly provided by these Conditions or by applicable law.
 And:
Wallet funds must be used within 24 months of purchase.
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