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This site collects stories from people with experience of Sony's customer services. It was inspired by the continuing tales in this thread on RLLMUK, from which some stories are taken.

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Sunday, 5 April 2015

I can't remove my credit cards because the website doesn't work

I'm trying to sort out these toggles [to turn off auto-renew, remove my credit card] on the website - I got as far as it taking me here :

http://en.support.sonyentertainmentnetwork.com/app/answers/detail/a_id/272/unknown-answer

With this message:
This web page has a redirect loop 
Well played Sony!
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