This site collects stories from people with experience of Sony's customer services. It was inspired by the continuing tales in this thread on RLLMUK, from which some stories are taken.

If you have a similar story, please get in touch! We hope that collecting these stories will help Sony to realise that their awful approach to digital accounts, customer service and denial of standard rights is hurting their business. None of the major video games news sites seem to be interested for some reason!

Note that we will not take anonymous submissions, and submitters remain responsible for the factual accuracy of their stories.

Monday, 18 May 2015

I didn't verify my new email address but they changed it anyway

So a mate of mine has an old, old PSN account that he signed up for years ago ... and never really used it as he made another with a better name. It's associated with an old email that he doesn't use at all either.

He logged in the other day and found 6 emails from Sony.

First one: Your sign in email has been updated.
Next 4: Please verify your new sign in.
Last one: Your sign in ID has been changed.

The entire process took about two hours.

'Reece O'Donnel' appears to be the hacker, if that is the real name.

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