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This site collects stories from people with experience of Sony's customer services. It was inspired by the continuing tales in this thread on RLLMUK, from which some stories are taken.

If you have a similar story, please get in touch! We hope that collecting these stories will help Sony to realise that their awful approach to digital accounts, customer service and denial of standard rights is hurting their business. None of the major video games news sites seem to be interested for some reason!

Note that we will not take anonymous submissions, and submitters remain responsible for the factual accuracy of their stories.

Monday, 18 May 2015

A petition to get Sony to implement two-factor authentication

https://www.change.org/p/sony-computer-entertainment-add-multi-factor-authentication-to-psn

Please sign this.  It doesn't address every problem, but it would solve a lot of them.  Until Sony offer multi-factor authentication, them telling us that we are fully responsible for the security of our accounts is just a joke.
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