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This site collects stories from people with experience of Sony's customer services. It was inspired by the continuing tales in this thread on RLLMUK, from which some stories are taken.

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Monday, 18 May 2015

I didn't verify my new email address but they changed it anyway

So a mate of mine has an old, old PSN account that he signed up for years ago ... and never really used it as he made another with a better name. It's associated with an old email that he doesn't use at all either.

He logged in the other day and found 6 emails from Sony.

First one: Your sign in email has been updated.
Next 4: Please verify your new sign in.
Last one: Your sign in ID has been changed.

The entire process took about two hours.

'Reece O'Donnel' appears to be the hacker, if that is the real name.
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