Welcome!

This site collects stories from people with experience of Sony's customer services. It was inspired by the continuing tales in this thread on RLLMUK, from which some stories are taken.

If you have a similar story, please get in touch! We hope that collecting these stories will help Sony to realise that their awful approach to digital accounts, customer service and denial of standard rights is hurting their business. None of the major video games news sites seem to be interested for some reason!

Note that we will not take anonymous submissions, and submitters remain responsible for the factual accuracy of their stories.

Thursday, 28 May 2015

Post-Watchdog update

Wow, what a response. Many thanks for all your messages. Many have pointed out that Sony haven't actually said they will change anything, which is pretty awful. They recommended people visit an online security website, which says that you should use two-factor authentication. Oh, Sony.

But the worrying thing is that they are still parroting the line that all transactions and security on a PSN account is the responsibility of the user. This is at best disingenuous and at worst dishonest. What's more, it fails to deal with the basic issues of Sony refusing to issue refunds even when they have stopped content working on the account and console.

I am about to get on a plane for the next 17 hours, but will link to the programme when I can and publish some more thoughts. Thanks again, everyone - it's progress but we're not quite there yet!
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